Terms & Conditions

    Last updated: December 2024

    1. Acceptance of Terms

    By using RepairOnGo services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

    2. Service Description

    RepairOnGo is a platform that connects customers with certified repair technicians for various appliances and electronic devices. We provide doorstep pickup and delivery services.

    • Appliance repair services
    • Doorstep pickup and delivery
    • Quality assurance and warranty
    • Customer support

    3. User Responsibilities

    • Provide accurate information about the appliance and issue
    • Be available during scheduled pickup and delivery times
    • Handle appliances with care during handover
    • Pay service charges as per agreed terms

    4. Payment Terms

    Payment for repair services must be made according to the payment terms specified at the time of service booking. We accept various payment methods including cash, cards, and digital wallets.

    5. Warranty & Returns

    We provide warranty on our repair services. The warranty period varies depending on the type of repair and will be clearly communicated at the time of service completion.

    6. Limitation of Liability

    RepairOnGo's liability is limited to the cost of the repair service. We are not responsible for any indirect, incidental, or consequential damages.

    7. Privacy Policy

    Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms.

    8. Cancellation Policy

    Services can be cancelled up to 2 hours before the scheduled pickup time without any charges. Cancellations made within 2 hours may incur cancellation charges.

    9. Contact Information

    For any questions regarding these Terms & Conditions, please contact us:

    • Email: support@repairongo.com
    • Phone: +91 12345-67890
    • Address: RepairOnGo Headquarters, India

    10. Changes to Terms

    RepairOnGo reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our platform.